 The Ear Muff Shop "The 4th Item Is Always Free" |
|
Get a Free 5th Bonus Pair as a Thank You |
Customer Care
If you need to reach us at any time send us an email at support@earmuffshop.com or call us at 612-208-ENET (3638).
30-Day Exchange
Policy: All products are exchangeable within 30 days at no charge with no restocking fee. Please allow 1 - 2 weeks for us
to process your exchange. Please include original packaging. See more details
below.
30-Day Refund Policy: Refunds are accepted within 30 days if the
product has not been worn and is in its original packaging. There is a $1.00 per item
restocking fee on returns unless the product is defective or we made an error in your
order. Shipping charges are not refundable. Allow 1 - 2
billing cycles for refunds to show up on your credit card statement, depending
on your credit card company.
Exchange/Return
Procedure: Please include your full name and address, as well as your email
and phone number, in case we have questions about your return.
Include a brief
explanation as to why you are returning the item(s).
Indicate how you
would like the return handled. Do you want an exchange or a refund to your
credit card?
If requesting an
exchange, please indicate the item number and name, color and size.
If the new items you
are requesting total more than the original, please include the payment method.
Send all returns and
exchanges to:
Attn: Returns/Exchanges
The Ear Muff Shop
12424 Ironwood Circle
Rogers, MN 55374
Shipping - General Info
Allow 3 - 5 business days for standard delivery to
arrive in your mailbox anywhere within the U.S. We ship via the U.S. Postal
Service to both street addresses and P.O. Boxes. Smaller orders ship First
Class. Larger orders (more than 13 ounces) are delivered via Priority Mail.
International orders, including Canada, are shipped via Global Priority Mail. Most
orders are shipped the following business day.
Standard Domestic Shipping & Handling Rates:
| One Pair/Item: $3.95 | Six: $13.95 |
| Two: $5.95 | Seven: $15.95 |
| Three: $7.95 | Eight: $17.95 |
| Four: $9.95 | Nine: $19.95 |
| Five: 11.95 | Ten: $21.95 |
| 11 or More: Add a Flat $1.50 per item. |
International Shipping
Rates
Express Mail Rates
(available within the U.S. only)
Copyright 2010 The Ear Muff Shop